Agreement to Terms
These Terms of Service ("Terms") constitute a legally binding agreement between you and Vensolux ("we," "our," or "us") regarding your access to and use of the Vensolux website (vensolux.shop), products, and services (collectively, the "Services").
By accessing or using our Services, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree to these Terms, you must not access or use our Services.
You must be at least 18 years old to use our Services. By using our Services, you represent and warrant that you meet this requirement.
Our Services
Vensolux provides sports nutrition services, including personalized nutrition plans, consulting, coaching, and related products. Our Services are intended to support athletic performance and overall fitness through evidence-based nutrition guidance.
The information and materials provided through our Services are for informational and educational purposes only. They are not intended to replace professional medical advice, diagnosis, or treatment. Always seek the advice of a qualified healthcare provider with any questions you may have regarding a medical condition or health objectives.
We reserve the right to modify, suspend, or discontinue any part of our Services at any time without notice or liability.
Intellectual Property Rights
The Services and their entire contents, features, and functionality (including but not limited to all information, software, text, displays, images, video, and audio, and the design, selection, and arrangement thereof) are owned by Vensolux, its licensors, or other providers of such material and are protected by copyright, trademark, patent, trade secret, and other intellectual property or proprietary rights laws.
These Terms permit you to use the Services for your personal, non-commercial use only. You must not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store, or transmit any of the material on our Services, except as follows:
- Your computer may temporarily store copies of such materials in RAM incidental to your accessing and viewing those materials.
- You may store files that are automatically cached by your Web browser for display enhancement purposes.
- You may print or download one copy of a reasonable number of pages of the website for your own personal, non-commercial use and not for further reproduction, publication, or distribution.
- If we provide social media features with certain content, you may take such actions as are enabled by such features.
User Accounts
When you create an account with us, you must provide accurate, complete, and current information. You are responsible for safeguarding your account credentials and for any activities or actions under your account.
We reserve the right to disable any user account at any time if, in our opinion, you have violated any provision of these Terms.
Purchases and Payment
All purchases through our Services are subject to our Payment Terms. By making a purchase, you agree to provide current, complete, and accurate purchase and account information and authorize us to charge your designated payment method for the products or services you have selected plus any applicable taxes and other charges.
Prices for our products and services may change at any time. We reserve the right to correct pricing errors that may inadvertently occur.
Subscription services will automatically renew at the end of each billing cycle unless you cancel before the renewal date. You can cancel your subscription through your account settings or by contacting our customer service team.
Cancellation and Refunds
Our refund policy for products and services is as follows:
- Nutrition Plans and Consulting Services: We offer a 14-day satisfaction guarantee for our personalized nutrition plans and consulting services. If you are not satisfied with your plan or service, you may request a refund within 14 days of purchase by contacting our customer service team.
- Physical Products: Unopened physical products may be returned within 30 days of delivery for a full refund. Opened products may be eligible for a partial refund on a case-by-case basis.
- Subscription Services: You may cancel your subscription at any time. Refunds for the current billing period are issued on a prorated basis.
To request a refund, please contact us at [email protected] with your order details and reason for the refund request.
Prohibited Activities
You may use the Services only for lawful purposes and in accordance with these Terms. You agree not to use the Services:
- In any way that violates any applicable federal, state, local, or international law or regulation.
- To transmit, or procure the sending of, any advertising or promotional material, including any "junk mail," "chain letter," "spam," or any other similar solicitation.
- To impersonate or attempt to impersonate Vensolux, a Vensolux employee, another user, or any other person or entity.
- To engage in any other conduct that restricts or inhibits anyone's use or enjoyment of the Services, or which, as determined by us, may harm Vensolux or users of the Services or expose them to liability.
User-Generated Content
Our Services may allow you to post, submit, publish, display, or transmit content such as reviews, feedback, comments, or other materials (collectively, "User Content"). All User Content must comply with the standards set out in these Terms.
By providing User Content, you grant us a non-exclusive, royalty-free, perpetual, irrevocable, and fully sublicensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content throughout the world in any media.
You represent and warrant that:
- You own or control all rights in and to the User Content you provide.
- All User Content is accurate and does not violate these Terms or any applicable law.
- The User Content does not infringe upon or violate the rights of any third party.
Disclaimer of Warranties
YOUR USE OF THE SERVICES IS AT YOUR SOLE RISK. THE SERVICES ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS. VENSOLUX EXPRESSLY DISCLAIMS ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.
VENSOLUX MAKES NO WARRANTY THAT THE SERVICES WILL MEET YOUR REQUIREMENTS, BE AVAILABLE ON AN UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE BASIS, OR BE ACCURATE, RELIABLE, COMPLETE, LEGAL, OR SAFE.
WE DO NOT WARRANT THAT THE RESULTS THAT MAY BE OBTAINED FROM THE USE OF THE SERVICES WILL BE ACCURATE OR RELIABLE OR THAT ANY ERRORS IN THE SERVICES WILL BE CORRECTED.
Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, VENSOLUX SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING WITHOUT LIMITATION, LOSS OF PROFITS, DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES, RESULTING FROM (I) YOUR ACCESS TO OR USE OF OR INABILITY TO ACCESS OR USE THE SERVICES; (II) ANY CONDUCT OR CONTENT OF ANY THIRD PARTY ON THE SERVICES; (III) ANY CONTENT OBTAINED FROM THE SERVICES; AND (IV) UNAUTHORIZED ACCESS, USE, OR ALTERATION OF YOUR TRANSMISSIONS OR CONTENT, WHETHER BASED ON WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE), OR ANY OTHER LEGAL THEORY, WHETHER OR NOT WE HAVE BEEN INFORMED OF THE POSSIBILITY OF SUCH DAMAGE.
Indemnification
You agree to defend, indemnify, and hold harmless Vensolux, its affiliates, licensors, and service providers, and its and their respective officers, directors, employees, contractors, agents, licensors, suppliers, successors, and assigns from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising out of or relating to your violation of these Terms or your use of the Services, including, but not limited to, your User Content, any use of the Services' content, services, and products other than as expressly authorized in these Terms.
Term and Termination
These Terms shall remain in full force and effect while you use the Services. We may terminate or suspend your access to the Services immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach these Terms.
Upon termination, your right to use the Services will immediately cease. All provisions of the Terms which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity, and limitations of liability.
Changes to Terms
We reserve the right, at our sole discretion, to modify or replace these Terms at any time. We will provide notice of any changes by posting the new Terms on this page and updating the "Last Updated" date at the top of these Terms.
Your continued use of the Services following the posting of revised Terms means that you accept and agree to the changes. You are expected to check this page frequently so you are aware of any changes, as they are binding on you.
Governing Law
These Terms and your use of the Services shall be governed by and construed in accordance with the laws of the State of California, without regard to its conflict of law provisions.
Dispute Resolution
Any dispute arising out of or relating to these Terms or our Services shall first be resolved through good-faith negotiations. If such negotiations fail, the dispute shall be finally settled by binding arbitration administered by the American Arbitration Association in accordance with its Commercial Arbitration Rules.
The arbitration shall take place in Los Angeles, California, and shall be conducted in the English language. The arbitrator's award shall be final and binding and may be entered as a judgment in any court of competent jurisdiction.
To the fullest extent permitted by applicable law, no arbitration under these Terms shall be joined to an arbitration involving any other party subject to these Terms, whether through class arbitration proceedings or otherwise.
Contact Us
If you have any questions, concerns, or comments about these Terms, please contact us at:
Email: [email protected]
Phone: (310) 475-1112
Address: 10800 Pico Blvd, Los Angeles, CA 90064